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| What is the profile of the company? | |
We suggest you check our profile
by clicking on 'ABOUT US'.
Being a market leader in India, we at UVI have been looking after travellers
from all over the world for the past 15
years. Major tour operators selling India in Europe,
USA, Middle East, Far East, South America and Australasia are
our partners for our competitive rates, efficient handling of ground
services and product knowledge. UVI has been consecutively awarded the
third prize in 1st category by Department of Tourism, Government of
India. UVI handles approximately 30,000
tourists every year. |
|
| How many offices does UVI have in India? | |
Headquartered in Bombay,
UVI has a wide network of professionally managed offices in 12 locations
in India. In all the small and remote locations where UVI does not have
a branch of its own, an associate agent or sub-agent renders the services.
A network of more than 20 such agents & sub- agents is also a part
of our network. |
|
| Is the information provided in this site reliable? | |
The information provided on the site
is authentic and reliable to the best of our knowledge. Most of the
content has been acquired from brochures and official websites of Govt.
of India Tourist Office and updated regularly. |
| Home | :: | About Us | :: | Tours | :: | Hotels | :: | Beach Resorts | :: | Incentive Travels | :: | Contact Us |
| Tours |
| Is there a list of tours I can choose from? | |
First we recommend that you go through
'TOURS', which includes
some popular holidays that we have been selling very successfully since
a long time. If however you feel that these tours need to be fine-tuned
to coincide with your flight schedule, and if you need to add or reduce
a night in any city, then you must send us your request and our travel
experts will get back to you shortly with necessary changes and the
amended tour cost. |
|
| Do I need to register to book a Tour package? | |
Yes, you need to be a registered member of uviholidays.com before
you can book a Tour package. Registration can be done online or through
application to contact@uviholidays.com. |
|
| How do I book a Tour package at uviholidays.com? | |
Click on the Tours icon. Select the
itinerary you want, and click on the 'Book Now' icon & send your
requests on our e-mail. We'll respond to you immediately. |
|
| How do I pay for the Tour? | |
You needn't pay anything online initially.
The Tour Cost as given in your Final Billing for FITs can be paid 15
days prior to departure by Bank Transfer to our Account and 30 days
before the arrival of the groups. However, sometime we need to pay out
money in advance to block rooms in small hotels which do not entertain
travel agents, to buy train tickets, to pay for reserving berth in trains
like Palace on Wheels, Royal Orient etc. In this case, we would insist
on a percentage of the tour as an advance payment much ahead of our
normal payment schedule. We will advise you at the time of booking.
We reserve the right to cancel any / all services to a client in case
the members fails to remit the funds prior to the client's arrival into
that destination. |
|
| What if none of the tours listed on the site suit my client's requirements? Can Uviholidays.com tailor-make a tour for me? | |
You could choose the 'TAILOR-MAKE
YOUR TOUR' icon wherein you will be able to send us your requests and
we will respond with prices and detailed _________ immediately. |
|
| What if some of the Hotels mentioned in the itinerary are not available? | |
As far as possible, we will try and
offer the same hotels as mentioned in the itinerary. However, it may
so happen that a hotel may not be available during the customer's proposed
period time of travel. In such a case, the Company will provide suitable
alternative accommodation of similar category and standards to the client.
If accommodation in that category is not available, then accommodation
in the next best category will be offered, and the benefits of any savings
in prices on account of this, will be passed on to you. |
|
| What is the cancellation deadline and how much are these charges? | |
The cancellation deadline is 72
hours prior to the check-in for FITs and 30 days for
groups of 15 and above. It may be longer depending upon the policy of
the individual hotel. In case of cancellation or No-show, a one-night
retention charge will be levied after the deadline. |
|
| I plan to travel for a short duration. Which place do you suggest? | |
Uviholidays.com offers some specific
packages. In addition, you have the 'Tailor-Make your tour' feature
wherein you can design your client's tour by yourself. Should you want
us to offer suggestions you can contact us at sales@uviholidays.com. |
|
| I want to visit a city / destination that is not listed on your site. What should I do? | |
Should you want to visit a city /
destination not currently displayed on our website, please send an e-mail
to us at sales@uviholidays.com.
We will try and organize it for you. Allow upto 48 hours so we can send
the information to you. |
|
| I am not interested in an itinerary complete package. All I need is Hotel reservations and transportation. Can I book only these requirements? | |
The tours mentioned in the website
are inseparable. However, if you require only hotel and related transport
services, you can visit our section Confidential Tariff and click on
the icon. When you select the hotel, the option of transfers, a city
tour and excursions close by are also offered. |
|
| Is it possible to book only hotel accommodation since I am coming on business? | |
If you are only looking at accommodation
options and not a full fledged tour or a holiday, then you may click
on 'HOTELS' or Confidential
Tariff, and we have attractive prices which we enjoy with various hotels.
If the hotel or the accommodations you want are not listed on the site,
then simply send us a mail at sales@uviholidays.com
and we will get back to you at once with relevant details. |
|
| If I book a vacation package that includes meals, how many meals am I entitled to? | |
Check to see what your package specifies.
If the package mentions 'EP' or European Plan. It means room only. No meals are included. 'CP' or Continental Plan. Also known as BB or Bed & Breakfast. Includes only breakfast. 'MAP' or Modified American Plan. Also known as HB or Halfboard. Includes breakfast and one meal. This may be either lunch or dinner. 'AP' or American Plan. Also known as FB or Fullboard. Includes breakfast, lunch and dinner. |
|
| What are my room options if I plan to travel alone? | |
| Normally vacation package tariffs
are on the basis of double or twin occupancy. If you are traveling alone
you will be given a room to yourself - called single occupancy where
in addition to the per person price, you pay a single room supplement |
|
| I am taking a complete tour. A friend wants to join midway. Can uviholidays.com arrange this? | |
Yes, we can make these arrangements.
Please e-mail your requirements to sales@uviholidays.com
and give us your address and telephone numbers. A Customer Service Executive
will contact you about the arrangements and the costs. |
| Tours |
| Do I need to register before giving Hotel Reservation to uviholidays.com? | |
Yes, you need to be a registered member of uviholidays.com before
you can book a Hotel accommodation. Registration can be done online
or through application to sales@uviholidays.com. |
|
| How do I make a Hotel reservation at uviholidays.com? | |
Click on Hotels. You will be asked
to select a city, category of hotel and budget. A cross-section list
of hotels will be displayed. You could view the details and click the
Book Now icon against the hotel you have selected. It's simple, really.
We will update you via e-mail with the status and advise you of the
payment and delivery details. Further, if you require transfers or a
city tour or an excursion, you can select the 'Additional services'
icon for a list of transport services offered in that city. |
|
| How do I pay for the hotel reservation? | |
You needn't pay anything online initially.
The Tour Cost as given in your Final Billing can be paid 15 days prior
to departure by Bank Transfer to our Account, details of which are given
below :- However, sometime we need to pay out money in advance to block
rooms in small hotels which do not entertain travel agents. In this
case, we would insist on a percentage of the tour as an advance payment.
We will advise you at the time of booking. We reserve the right to cancel
any / all services to a client in case the members fails to remit the
funds prior to the client's arrival into that destination. |
|
| What if the Hotels hotel of my choice is not available? | |
As far as possible, we will try and
offer the same hotels as mentioned in the itinerary. However, it may
so happen that a hotel may not be available during the customer's proposed
period time of travel. In such case, the Company will provide suitable
alternative accommodation of similar category and standards to the client.
If accommodation in that category is not available, then accommodation
in the next best category will be offered, and the benefits of any savings
in prices on account of this, will be passed on to you. |
|
| What is the cancellation deadline and how much are these charges? | |
The cancellation deadline is 72
hours prior to the check-in for FITs. In case of cancellation
or No-show, a one-night retention charge will be levied after the deadline
and 30 days to groups will be applied. |
|
| Do I get a choice of Hotels to choose from? | |
uviholidays.com has a vast selection
of hotels ranging from 3 star to 5 star and even
7 star deluxe properties all over India. |
|
| Do Hotels offer late night check-in times? | |
Yes, you can request a late check-in
at the time of your reservation by advising us of the flight details,
and we will convey the message to the concerned hotel. There would be
an additional charge as most hotels have check-in / checkout at 12
noon. |
|
| Will I get charged for an extra person in the room? | |
Most hotels allow two adults per
room. Hotels allow three adults in one room at the payment of an "extra
bed" charge. Usually upto 2 children below the
age of 12 years are allowed to sleep in their parent's room at no extra
cost provided that they share the parent's bed. Meals for children from
5 to 12 years will have to be paid for as extra. If the child(ren) are
not sharing the parent's bed and instead an extra bed is required for
the child(ren), the extra bed charges will have to be borne as extra.This
policy may differ with each hotel. The extra bed may be a bed of folding,
pull-out design or a mattress depending on the hotel. Hence in some
hotels, conditions may be cramped. |
|
| Can I book a hotel close to the airport? | |
Let us know your special requests
in the online Booking Reservation Form. Our Customer Support Executives
will work on your request and advise you of the confirmation by e-mail. |
|
| Will I get charged for canceling my Hotel reservation? | |
Most hotels charge a cancellation
fee if you do not cancel within their stated timeframe. uviholidays.com
delivers the hotel's specific policies to travelers with their original
confirmatory e-mail. Information regarding cancellation fees issued
by the hotel will be included in that e-mail. Generally all hotels have
a cancellation policy of minimum 24 hours. If not adhered to, you may
get penalized up to one-day retention charge. The only exception to
this is during Trade Fairs, when the penalty may be as high as the full
booking amount. |
|
| How do I change my reservation? | |
If you want to change your reservation,
you will have to e-mail the Customer Support department at uviholidays.com
and state the change you require. Do keep in mind the cancellation deadline.
The reason why we suggest that you make a new reservation before canceling
the previous one is because uviholidays.com has no control over Hotel
room availability. For any further assistance e-mail us at customerservice@uviholidays.com. |
|
| I've forgotten my username and / or password. What should I do? | |
| Just e-mail your request to admin@uviholidays.com
Be sure to tell us either your User ID
or the Password or any
booking that you had given us earlier. We will find your profile and
create a new User ID and Password. The new User-id & Password will
be mailed to your external e-mail account. |